Terms of service

Terms of Service

Last updated: 19 August 2026

OVERVIEW

Welcome to Jannis Group LLC.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, features, tools and related services (collectively, the "Services").

The terms "Jannis Group LLC," "we," "us," and "our" refer to Jannis Group LLC. The terms "you" and "your" refer to the person accessing or using the Services or purchasing products from us.

Jannis Group LLC operates this online store using Shopify's ecommerce platform. When you purchase a product through our store, the contract of sale is between you and Jannis Group LLC, not Shopify.

These Terms apply to customers in the United States, United Kingdom, Canada, Australia, Germany, Austria, Switzerland, Ireland and New Zealand.

Please read these Terms carefully before using the Services or placing an order.

By placing an order, creating an account, or otherwise indicating your agreement to these Terms where required, you agree to be bound by these Terms together with any policies incorporated by reference, including our:

Privacy Policy
Returns & Refund Policy
Shipping Policy

If you do not agree to these Terms, you should not place an order or use any part of the Services that requires acceptance of them.

Nothing in these Terms excludes, limits or overrides any consumer right or remedy that cannot legally be excluded, limited or overridden under the laws applicable to you.

Where applicable consumer law provides you with greater protection than these Terms, the mandatory consumer law will prevail.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

To place an order, you must have the legal capacity to enter into a binding contract under the laws applicable to you.

If you are under the applicable age of majority, you may only use purchasing functions with the involvement and permission of a parent or legal guardian where permitted by law.

When using the Services or placing an order, you may be required to provide information including your:

Name
Email address
Billing information
Payment information
Shipping address
Telephone number

You agree that information you provide to us will be accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity occurring through your account to the extent reasonably within your control.

You must notify us promptly if you become aware of unauthorised access to your account.

You may not sell, transfer or commercially exploit your customer account without our permission.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We take reasonable steps to ensure that product descriptions, photographs, specifications, prices and other information displayed through the Services are accurate.

However, minor variations may occur.

For example, the colour or appearance of a product may vary slightly depending on:

Your device
Screen settings
Lighting
Photography
Manufacturing variations that do not materially affect the product

Nothing in this section allows us to supply a product that materially differs from its description or otherwise fails to comply with applicable consumer law.

Product availability may change without notice.

We may discontinue products or limit quantities available for purchase where reasonably necessary, including because of inventory limitations, suspected fraud, unusually large orders, resale activity or legal or regulatory requirements.

Any such restriction will not affect rights relating to orders already accepted except where cancellation or modification is permitted by applicable law.

SECTION 3 — ORDERS AND CONTRACT FORMATION

When you submit an order, you are making an offer to purchase the products in your order.

An automated order acknowledgement does not necessarily mean that we have accepted your order.

Unless otherwise stated during checkout, a contract between you and Jannis Group LLC is formed when we confirm that your order has been accepted or dispatched.

We may decline an order before acceptance for legitimate reasons, including:

A product being unavailable
An obvious pricing or product-information error
Inability to authorise payment
Suspected fraudulent or unauthorised activity
Shipping restrictions
Legal or regulatory restrictions
Reasonable suspicion that products are being purchased for unauthorised resale

If we have already taken payment for an order that we do not accept, we will refund the amount due to you in accordance with applicable law.

Please review your order carefully before submitting it.

After an order has been accepted, cancellation rights are governed by our Returns & Refund Policy and applicable consumer law.

Nothing in these Terms restricts any statutory cancellation, withdrawal, rejection or refund right available to you.

Unless we expressly agree otherwise, products sold through our consumer store are intended for personal or household use and not for commercial resale.

SECTION 4 — PRICES, TAXES AND PAYMENT

The price charged for a product will be the price presented to you during checkout when you place your order, subject to correction of obvious errors before a contract is formed.

Where required by applicable law, displayed prices and the final checkout price will include applicable taxes such as VAT, GST or sales tax.

Before you submit an order, we will display or otherwise disclose applicable charges that we are required to disclose, which may include:

Product price
Taxes
Shipping charges
Other mandatory charges collected by us

For international shipments, customs duties, import taxes or similar charges may apply.

Where such charges are not collected by us, you may be responsible for paying them to the relevant authority or carrier where permitted by applicable law and where the applicable information has been provided as required.

Promotions, discounts and promotional codes may be subject to additional terms.

If specific promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will apply, subject always to mandatory consumer law.

You agree to provide valid and accurate payment information and confirm that you are authorised to use the payment method submitted with your order.

We may use third-party payment processors to process transactions.

SECTION 5 — SHIPPING, DELIVERY AND RISK OF LOSS

Delivery dates and delivery windows displayed through the Services are estimates unless we expressly agree that a particular delivery date is guaranteed.

We will take reasonable steps to deliver orders within the estimated or agreed timeframe.

We are not responsible for delays caused solely by events outside our reasonable control, such as severe weather, natural disasters, major transportation disruptions, strikes, customs delays or governmental actions.

However, nothing in this section removes any statutory right you may have if goods are not delivered within an agreed or legally required period.

Where we arrange shipping, risk of loss or damage remains with us until the goods are delivered to you or to another person you have authorised to receive them, except where applicable law provides otherwise.

If you independently appoint a carrier that was not offered by us, different rules concerning risk may apply where permitted by law.

If an order is lost or materially damaged before risk has lawfully passed to you, please contact us so that we can provide the remedy required under applicable law.

SECTION 6 — RETURNS, CANCELLATIONS AND REFUNDS

Our voluntary returns programme is described in our:

Returns & Refund Policy

We currently provide eligible customers with a 30-Day Return Guarantee, subject to the terms stated in that policy.

This voluntary return benefit is provided in addition to your statutory consumer rights.

Depending on where you live, applicable law may provide additional rights regarding:

Cancellation
Withdrawal
Rejection
Repair
Replacement
Refunds
Price reductions
Compensation

Statutory rights are not limited merely because our voluntary returns period has expired.

Customers in the United Kingdom, Germany, Austria and Ireland may also have statutory distance-selling cancellation or withdrawal rights as described in our Returns & Refund Policy.

SECTION 7 — STATUTORY CONSUMER GUARANTEES

Products purchased from us are subject to any mandatory guarantees, warranties and consumer protections that apply in the country, state, province or territory where applicable law protects you.

Nothing in these Terms is intended to exclude or restrict rights relating to products that are, where applicable:

Faulty
Defective
Unsafe
Not of acceptable or satisfactory quality
Not fit for their intended or represented purpose
Not as described
Incorrectly supplied
Otherwise non-conforming

Our voluntary policies and guarantees are additional to, and do not replace, these statutory rights.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content, including where applicable:

Text
Graphics
Photographs
Videos
Audio
Logos
Product names
Brand names
Designs
Website layouts
Software
Artwork
Marketing materials

are owned by or licensed to Jannis Group LLC or the applicable rights holder and may be protected by copyright, trademark and other intellectual property laws.

You may access and use the Services for lawful personal and non-commercial purposes.

Unless permitted by law or authorised by us in writing, you may not reproduce, distribute, publish, commercially exploit, modify or create derivative works from protected content belonging to us.

Nothing in these Terms transfers ownership of our intellectual property to you.

The Shopify name, trademarks and related intellectual property belong to Shopify or its applicable affiliates.

Other names, logos and trademarks appearing through the Services belong to their respective owners.

SECTION 9 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, integrations or features operated by third parties.

Third-party services may be governed by separate terms and privacy policies.

Where we merely provide access to an independent third-party service, we do not control that service and cannot guarantee that it will always be available, uninterrupted or error-free.

Your use of an optional third-party service may therefore be subject to the third party's terms.

Nothing in this section excludes responsibility that applicable law places on Jannis Group LLC in connection with our own Services, our contractual obligations or third parties acting on our behalf.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to websites or resources operated by independent third parties.

A link does not necessarily mean that we endorse or control the third-party website or its content.

If you choose to visit an independent third-party website, its own terms, privacy policies and practices may apply.

We are not responsible for independent transactions you enter into directly with third parties after leaving our Services, except to the extent responsibility cannot lawfully be excluded.

This section does not apply to third parties that we use to perform our own obligations where applicable law makes us responsible for their performance.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides technology that enables us to operate the store and offer the Services.

However, Jannis Group LLC is the seller or merchant of record for products purchased directly from our store.

The contract for the sale of our products is between you and Jannis Group LLC.

Shopify is not the seller of products offered by Jannis Group LLC merely because Shopify provides the ecommerce platform.

Nothing in this section affects any rights you may independently have against Shopify or another party where such rights exist under applicable law.

SECTION 12 — PRIVACY

Our collection, use and disclosure of personal information is described in our:

Privacy Policy [LINK]

Because our store is hosted using Shopify, Shopify and other service providers may process certain personal information in connection with providing the ecommerce infrastructure, payment functionality and other Services.

Shopify's own processing of personal information is also described in Shopify's applicable privacy documentation.

Please review our Privacy Policy for information about how personal information is handled, including international data transfers where applicable.

SECTION 13 — REVIEWS, FEEDBACK AND USER CONTENT

You may be able to submit reviews, photographs, comments, suggestions, ideas or other content ("User Content").

You retain any ownership rights you have in your User Content.

By submitting User Content to us, you grant Jannis Group LLC a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute and use that User Content for purposes reasonably connected with:

Operating our Services
Customer support
Improving our products or Services
Advertising and marketing our products
Displaying customer reviews

This licence applies only to the extent permitted by applicable law and subject to our Privacy Policy.

You represent that you have the necessary rights to submit the User Content.

You must not submit content that:

Infringes another person's intellectual property rights
Violates privacy or publicity rights
Is knowingly false or misleading
Contains unlawful threats or harassment
Contains malicious software
Is otherwise unlawful

If you received payment, a discount, free product or another material incentive in connection with a review or endorsement, you must disclose that relationship where required by law.

We may moderate or remove User Content where reasonably necessary because it violates these Terms, applicable law, platform rules or the rights of another person.

We will not knowingly alter a customer review in a manner that materially misrepresents the reviewer's original opinion.

SECTION 14 — ERRORS AND INACCURACIES

Occasionally, the Services may contain typographical, technical or other errors concerning matters such as:

Product descriptions
Pricing
Promotions
Shipping charges
Delivery estimates
Availability

We may correct errors or update information when they are discovered.

Before an order has been accepted, we may decline an order affected by an obvious material error.

After a binding contract has been formed, we will not simply change the agreed price, product or other material terms without your agreement unless applicable law allows us to do so.

If an error affects an accepted order and the contract cannot reasonably or legally be performed as agreed, we will contact you and provide any cancellation, refund or other remedy required by applicable law.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

Violate applicable law
Commit or facilitate fraud
Infringe intellectual property rights
Impersonate another person
Submit intentionally false or misleading information
Harass, threaten or unlawfully abuse another person
Distribute malware, viruses or malicious code
Attempt to gain unauthorised access to our systems
Circumvent security measures
Conduct unauthorised scraping or automated extraction that interferes with or burdens the Services
Send spam or other unlawful unsolicited communications
Interfere with the normal operation of the Services
Use the Services in a manner intended to harm Jannis Group LLC, our customers or third parties

We may take reasonable measures to investigate and prevent suspected misuse.

SECTION 16 — SUSPENSION AND TERMINATION

We may suspend or restrict access to an account or part of the Services where reasonably necessary, including where we reasonably believe there has been:

Fraud
Unauthorised account access
Serious misuse
A material violation of these Terms
A security threat
A legal or regulatory requirement

Where reasonable and legally permitted, we will provide notice or an opportunity to resolve the issue.

Termination or suspension of website access does not automatically cancel an already accepted product order.

Existing orders, accrued rights and statutory consumer protections remain unaffected unless cancellation is permitted by applicable law.

Provisions that by their nature need to continue after termination, including provisions concerning intellectual property, liability, governing law and existing payment obligations, will continue to apply.

SECTION 17 — SERVICE AVAILABILITY

We aim to keep our website and online Services available and functioning properly.

However, we do not guarantee that the website will always be available without interruption.

Temporary interruptions may occur because of:

Maintenance
Security updates
Technical failures
Internet or hosting outages
Third-party service failures
Events outside our reasonable control

We may modify, update or discontinue website features from time to time.

This does not allow us to avoid obligations relating to an order or contract already entered into with you.

SECTION 18 — WARRANTIES AND DISCLAIMERS

Information made available through the Services is provided for general informational purposes unless expressly stated otherwise.

We take reasonable steps to keep information accurate but cannot guarantee that every non-contractual piece of website content will always be complete, current or error-free.

To the maximum extent permitted by applicable law, we do not provide voluntary warranties concerning the operation of the website beyond those expressly stated by us.

This section does not exclude or restrict any mandatory warranty, consumer guarantee, condition, representation or statutory right applying to products or Services purchased from us.

In particular, nothing in these Terms is intended to exclude consumer protections that cannot lawfully be excluded in the United States, United Kingdom, Canada, Australia, Germany, Austria, Switzerland, Ireland or New Zealand.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability to the extent that applicable law prohibits us from doing so in relation to matters such as:

Death or personal injury caused by negligence where liability cannot be excluded
Fraud or fraudulent misrepresentation
Intentional misconduct
Gross negligence where applicable law prohibits limitation
Defective-product or product-liability obligations that cannot be excluded
Mandatory consumer guarantees
Statutory refund, repair, replacement or compensation rights
Any other liability that cannot legally be excluded or limited

Where permitted by law, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to exercise legally required care.

We are not responsible for loss that was not reasonably foreseeable and was not caused by our breach or legally actionable conduct.

If you purchase products as a consumer, we are generally not responsible for purely commercial losses such as loss of business profits, revenue, opportunity or business data resulting from use of products for commercial purposes, except where applicable law provides otherwise.

Any limitation in this section applies only to the extent permitted by applicable law.

SECTION 20 — YOUR RESPONSIBILITY FOR UNLAWFUL MISUSE

You are responsible for your own unlawful or deliberate misuse of the Services.

To the extent permitted by applicable law, you may be responsible for losses directly caused by your intentional violation of these Terms, infringement of another person's rights or unlawful use of the Services.

You are not required by these Terms to indemnify us for losses caused by our own breach, negligence, unlawful conduct or matters for which applicable consumer law makes us responsible.

SECTION 21 — EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a delay or failure to perform an obligation where the delay or failure is caused by an event outside our reasonable control and where applicable law permits such relief.

Examples may include severe natural disasters, major infrastructure failures, war, governmental restrictions or significant transportation disruptions.

We will take reasonable steps to minimise the effects of such events.

Nothing in this section removes any right you may have to cancel an order or receive a refund where performance or delivery does not occur within a period required by applicable law.

SECTION 22 — SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will apply only to the maximum extent legally permissible.

Where possible, the remaining provisions will continue in effect.

Nothing in this section permits us to replace an invalid consumer term with another term that would itself violate mandatory consumer law.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, that does not necessarily mean we have waived that right.

These Terms, together with policies expressly incorporated into them and the information forming part of your order, constitute the agreement between you and us regarding the relevant Services or purchase.

Nothing in this section excludes:

Statements that applicable law treats as binding
Information we are legally required to provide before purchase
Rights arising from misleading or deceptive representations
Liability for fraud
Other rights that cannot lawfully be excluded

SECTION 24 — ASSIGNMENT

You may not transfer contractual rights or obligations where the transfer would materially affect us without our consent, except where applicable law gives you a right to do so.

We may transfer our rights or obligations under these Terms as part of a legitimate business transfer, restructuring or similar transaction, provided that doing so does not reduce your statutory consumer rights.

Where applicable law requires notice or consent for such a transfer, we will comply with that requirement.

SECTION 25 — GOVERNING LAW AND DISPUTES

To the extent that a choice of law is legally permitted, these Terms and contracts with Jannis Group LLC are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

However, this choice of law does not deprive you of any mandatory consumer protection available to you under the laws of your country, state, province or territory of habitual residence where those protections apply.

Nothing in these Terms requires a consumer to bring a claim exclusively in Wyoming if applicable consumer law gives that consumer the right to bring proceedings in another competent court, tribunal or dispute-resolution body.

We encourage you to contact us first at info@jannisgroupllc.com if you have a problem with an order so that we can attempt to resolve the matter directly.

Nothing in this section restricts any statutory right to seek assistance from a consumer authority, regulator, court, tribunal or dispute-resolution body.

SECTION 26 — COUNTRY-SPECIFIC CONSUMER PROTECTIONS

The following provisions clarify how these Terms interact with mandatory consumer protections in the markets in which we sell.

United States

Customers in the United States may have rights under federal and state consumer protection, product liability, warranty and other laws.

These Terms do not exclude any right or remedy that cannot legally be excluded under applicable federal or state law.

Any written product warranty or guarantee offered separately by us is subject to any mandatory requirements that apply to that warranty or guarantee.

United Kingdom

If you are a consumer in the United Kingdom, nothing in these Terms limits mandatory rights available under applicable UK consumer law.

These may include rights concerning:

Goods being as described
Satisfactory quality
Fitness for purpose
Delivery
Faulty goods
Distance-contract cancellation

Any statutory cancellation rights applicable to online orders operate separately from our voluntary 30-Day Return Guarantee.

European Union — Germany, Austria and Ireland

If you are a consumer in Germany, Austria or Ireland, you retain all mandatory consumer protections applicable to you under EU and national consumer law.

These may include rights relating to:

Pre-contract information
Transparent and fair contract terms
Delivery
Passing of risk
Statutory conformity guarantees
Remedies for defective or non-conforming goods
Statutory withdrawal from eligible distance contracts

Any voluntary guarantee or returns programme offered by Jannis Group LLC is provided in addition to these statutory protections.

A choice of Wyoming law in these Terms does not deprive an EU consumer of mandatory protections that apply under the law of the consumer's habitual residence where applicable law provides that protection.

Australia

For consumers in Australia, our goods and Services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies.

Nothing in these Terms is intended to exclude, restrict or modify rights or remedies under the Australian Consumer Law where doing so would be unlawful.

These rights exist independently of our voluntary 30-Day Return Guarantee.

Nothing in these Terms stating a time limit, warranty period or return period is intended to impose an unlawful limit on Australian consumer-guarantee rights.

New Zealand

For consumers in New Zealand, nothing in these Terms excludes, restricts or modifies rights under the Consumer Guarantees Act, Fair Trading Act, or other mandatory New Zealand consumer legislation where those laws apply.

Our voluntary guarantees and policies operate in addition to applicable statutory guarantees.

Terms in these Terms are not intended to permit us to engage in misleading conduct or rely on an unfair contractual term.

Canada

For consumers in Canada, consumer protection laws may differ between provinces and territories.

Nothing in these Terms excludes or restricts a mandatory right or remedy available under applicable federal, provincial or territorial law.

Where provincial or territorial law gives you protections concerning online contracts, disclosures, delivery, defective goods, cancellation, refunds or other consumer matters, those mandatory protections will continue to apply.

Switzerland

For consumers in Switzerland, nothing in these Terms is intended to restrict any mandatory consumer protection or non-excludable product-liability right.

Applicable Swiss rights relating to defective goods and legally protected warranty periods continue to apply notwithstanding our voluntary 30-Day Return Guarantee.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

Changes to our Services
Changes to our business
Security requirements
Legal or regulatory developments
Changes that improve clarity or correct errors

The latest version will be posted on this page with an updated revision date.

Changes will generally apply prospectively.

We will not retroactively change material terms of an already accepted order merely by publishing new Terms on our website.

Where applicable law requires advance notice, consent or another procedure before a material change becomes effective, we will follow that requirement.

SECTION 28 — HEADINGS

Section titles and headings are included for convenience and readability only.

They do not change the meaning of these Terms.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service, your order or our Services may be sent to:

Jannis Group LLC

Email: info@jannisgroupllc.com

Business address: 30 N Gould St Ste R Sheridan, WY 82801

For returns, please follow the instructions contained in our Returns & Refund Policy [LINK].