Shipping Policy

Last updated: 19 August 2026

This Shipping Policy applies to orders placed with Jannis Group LLC.

We currently ship to customers in:

• United States

• United Kingdom

• Canada

• Australia

• Germany

• Austria

• Switzerland

• Ireland

• New Zealand

Please review the information below before placing your order.

Processing Time

Orders are normally processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday and exclude weekends and public or bank holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During periods of high order volume, product launches, seasonal demand or public holidays, processing may occasionally take longer.

If we are unable to dispatch your order within the timeframe communicated at the time of purchase, we may contact you with an updated dispatch estimate. Where applicable law requires it, you will be given the option to accept the delay or cancel the affected order for a refund.

Shipping & Delivery Time

After your order has been processed and dispatched, the estimated shipping time is:

3–5 business days

This delivery estimate applies after the processing period has been completed.

Our normal estimated timeframe is therefore:

• Processing: 2–4 business days

• Shipping: 3–5 business days

• Estimated total: approximately 5–9 business days

These are business-day estimates, not calendar-day estimates.

Weekends and public or bank holidays are not counted as business days. As a result, weekends, holidays and holiday periods can increase the total number of calendar days before your order arrives.

For example, an order that passes through one or more weekends during processing or delivery may take longer than 5–9 calendar days even though it remains within the stated business-day estimate.

Delivery Estimates

Delivery times are estimates and are not guaranteed unless we expressly state that a particular delivery date is guaranteed.

Delivery may occasionally take longer because of circumstances such as:

• Weekends

• Public or bank holidays

• Peak shopping periods

• High order volumes

• Carrier delays

• Customs processing

• Severe weather

• Transportation disruptions

• Incorrect or incomplete delivery information

• Events outside our reasonable control

We will take reasonable steps to ensure your order reaches you within the timeframe communicated to you.

Nothing in this Shipping Policy limits any statutory right or remedy you may have if your order is not delivered within an agreed or legally required timeframe.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Tracking information and estimated delivery dates provided by a carrier are estimates and may change while your shipment is in transit.

Shipping Address

You are responsible for providing a complete and accurate shipping address when placing your order.

Please review your:

• Full name

• Street address

• House or apartment number

• City

• State, province or region

• Postal or ZIP code

• Country

before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at info@jannisgroupllc.com.

We will make reasonable efforts to update the address if your order has not yet been processed or dispatched, but we cannot guarantee that an address can be changed once fulfilment has begun.

Nothing in this section limits your rights where a delivery problem was caused by us or by a carrier arranged by us.

Customs, Duties and Import Charges

International shipments may be subject to customs processing, import taxes, duties or other charges imposed by the destination country.

Where applicable taxes, duties or charges are collected by us at checkout, they will be reflected in your order.

Where such charges are not collected by us and applicable law permits them to be charged to the recipient, they may be collected separately by the relevant customs authority, government authority or carrier.

Any charges that we are legally required to disclose before you place your order will be disclosed as required by applicable law.

Customs inspections or clearance procedures may occasionally result in additional delivery time outside our direct control.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe your order is substantially delayed, contact us at:

info@jannisgroupllc.com

Please include your order number so that we can investigate the shipment.

Where applicable law gives you a right to cancel, obtain a refund or receive another remedy because of a shipping or delivery delay, those statutory rights will apply regardless of anything stated elsewhere in this policy.

Lost Orders

Where we arrange delivery, we remain responsible for the shipment until it has been delivered to you or another person authorised by you to receive it, except where applicable law provides otherwise.

If your tracking information indicates that an order has been lost in transit, or if it has not arrived after a reasonable period, please contact us at:

info@jannisgroupllc.com

We may investigate the shipment with the carrier before determining the appropriate resolution.

If an order is confirmed as lost before delivery, we will provide the remedy required by applicable law, which may include a replacement or refund.

Orders Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location

• Check with other members of your household

• Check with neighbours where appropriate

• Check any safe place or parcel location used by the carrier

• Review any delivery photograph or notice provided by the carrier

If you still cannot locate the shipment, contact us as soon as reasonably possible at info@jannisgroupllc.com so that we can investigate.

Damaged Orders

Please inspect your order after delivery.

If your order arrives damaged, defective or with an incorrect product, please contact us as soon as reasonably possible at:

info@jannisgroupllc.com

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging, where reasonably possible

We will review the issue and provide the appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.

Your statutory rights concerning damaged, defective, misdescribed or otherwise non-conforming goods are not limited by our voluntary 30-Day Return Guarantee.

Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments after checkout, unless otherwise agreed with you.

30-Day Return Guarantee

We offer a voluntary 30-Day Return Guarantee on eligible products.

The 30-Day Return Guarantee concerns returns and refunds and does not change the processing or shipping estimates stated in this Shipping Policy.

Full eligibility requirements, exclusions, return procedures and country-specific statutory rights are explained in our:

Returns & Refund Policy [LINK]

Our voluntary 30-Day Return Guarantee is provided in addition to any mandatory consumer rights available to you under applicable law.

Country-Specific Consumer Rights

This Shipping Policy applies to customers in the United States, United Kingdom, Canada, Australia, Germany, Austria, Switzerland, Ireland and New Zealand.

Consumer laws concerning shipping, delivery, delays, lost goods and remedies vary by jurisdiction.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, delivery right, refund right or other protection that cannot legally be excluded, restricted or modified.

Where applicable consumer law provides you with stronger rights than this Shipping Policy, the mandatory consumer law will prevail.

Contact Us

If you have questions about shipping or need assistance with an order, please contact:

Jannis Group LLC

Email: info@jannisgroupllc.com